RETURNS & EXCHANGES
This page is the single source for return, exchange, and refund requests.
Size exchanges
Submit an exchange request within 7 days after delivery through Account → Orders, selecting the item and requested size, or email contact@rightnowlife.com. Support will review the request, confirm eligibility and check that the requested size is in stock before arranging completion. A request is not confirmation that a replacement is reserved.
Keep the item and its tags together while the request is reviewed. The team will provide return instructions and confirm the exchange outcome. The item-condition standard beyond inspection, pickup/return shipping charges, and the exchange shipping process still require owner approval; contact support before sending anything back.
Returns and refunds
Submit a return request within 7 days after delivery through Account → Orders or by emailing contact@rightnowlife.com. Requests are reviewed by the team. Refunds are handled separately from size exchanges and are processed only after the return is approved and the applicable payment/refund flow is completed. The refund amount and timing depend on the order and payment provider.
Do not ship a return until support provides instructions. No verified return address is available in the project, so an address is not published here.
Cancellation
Cancellation eligibility depends on the order status and configured cancellation window. Use the cancellation action in Account → Orders when it is available, or contact support for help.
Policy details awaiting owner confirmation
Before publishing a final policy, confirm the return address, item-condition and tag requirements, return and exchange shipping charges, and exact exchange completion steps. The current application configuration uses a 7-day request window after delivery.
Questions?
Email contact@rightnowlife.com before sending an item.